Privacy Policy

Casafix Privacy Policy

Casafix (“we” or “us”) are committed to protecting and respecting your privacy.

This statement of privacy applies to the casafix.co.uk website and governs data collection, processing and usage. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It also provides you with information regarding our use of cookies. By using the Website, you consent to Casafix's data practices described in this statement. If you do not agree to any part of this Statement of Privacy, then you should stop accessing the Website. For the purposes of the Data Protection Act 1998, the data controller is Casafix.

Definitions

Capitalised terms in this Policy have the following meanings:

“Customer” means a prospective, current or former customer of Casafix. The term shall also include any individual agent, employee, representative, customer or client of Casafix where we have obtained his or her Personal Data from such Customer as part of its business relationship with the Customer.

“Data Subject” means an identified or identifiable natural living person about whom Personal Data is being processed.

“Employee” means an employee (whether temporary, permanent, part-time or contract) of Casafix. An employee may be a resident of a country within the European Economic area.

“Europe” or “European” refers to a country in the European Economic Area.

“Personal Data” as defined under the European Union Directive 95/46/EC, Personal Data means data that personally identifies or may be used to personally identify a person, including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, e-mail address and password. Personal Data does not include data that is de-identified, anonymous, or publicly available. For Switzerland, the term “person” includes a natural person and a legal entity, regardless of the form of the legal entity.

“Sensitive Data” means Personal Data that discloses a Data Subject’s medical or health condition, race or ethnicity, political, religious affiliations, sexual orientation, or trade union membership.

“Third Party” means any individual or entity that is neither Casafix nor a Casafix employee, agent, contractor or representative.

Scope of this Privacy Policy

This privacy policy applies only to the actions of Casafix and Users of the website. It does not extend to any websites or links which can be accessed from the Casafix website.

Collection and use of personal information through the website
We may collect and process the following information:

  • We may collect your name, contact information, e-mail address and any information provided freely by filling out a “Form” function through the website. Such personal information is only used for the purpose for it was provided, unless you have opted in to receive further Casafix communication on a regular basis. All personal information is retained, erased and/or disposed of in compliance with all applicable laws.
  • We may collect your name, contact information, e-mail address and any other information provided to us when you submit a request or an order for an Casafix “Quote” for a Service. Casafix will only use this information to process and answer your request or to manage Casafix everyday business needs relating to each request.
  • Our website collects information about your computer, including (where available) its IP address, operating system and browser type, for system administration, to filter traffic, to look up domains and to report on statistics.
  • Details of your visits to our website, the pages viewed and resources accessed or downloaded, including but not limited to, traffic data, location data.
  • If you contact us, we may keep a record of that correspondence.

Analytical information

We may directly collect analytical data or use third-party analytical tools and services such as Google Analytics, Hotjar and HubSpot to help us measure traffic and usage trends for our service. These analytical tools collect information sent by your browser or mobile device, including the pages you visit and other information that may assist us in improving our service.

We may also, without limitations, collect and use the following type of information when you visit and/or interact with Casafix on the website:

Google Analytics: We use Google Analytics to allow us to follow a user’s activity on the site including; page views, source and time spent on our website. We use this information to gather reports to help us improve our site. This information is then collected and reformatted to be displayed as statistical information as numbers, which means that it cannot be tracked back to individuals.

Hotjar: We use Hotjar to display the areas of a page where users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior. Some of these services may record sessions and make them available for later visual playback.

HubSpot: We use HubSpot marketing automation software to track a user’s interaction each time a user visits the site. HubSpot identifies which pages the user has visited. HubSpot also tracks browser-provided information such as inferred region, IP address, and return visits. Users remain anonymous unless the user freely provides personal information through the submission of a forms or clicks through to our site from a link in an Casafix email they may have received.

What we do with the information
Commercial and marketing communications

We use the information we collect or receive, such as your email address, to communicate directly with you.

We will not share your information with any third party outside of our organization, nor will we sell, distribute or lease your personal information to third parties unless we have your permission, or it is required by law to do so. All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

We will retain any data you submit for as long as it is relevant for the process for which it was collected.

Opting Out and Unsubscribing
Reviewing, Correcting and Removing Your Personal Information

Upon request Casafix will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in information that you have supplied to us
  • To request that your information not be used to contact you
  • To request that your information be removed from any mailing list that we use
  • To request that your information be deleted from our records
  • To opt out of being contacted by Casafix

You may not transfer your rights under this policy to another person.

This agreement will be governed by and interpreted according to the law of England & Wales.

To exercise any of these rights, please contact us at contact@casafix.co.uk. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Unsubscribing

You may also Unsubscribe or Opt out from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails at any time, or by sending us an email at contact@casafix.co.uk requesting to unsubscribe from our emails.

Cookies information

Cookies are small text file containing a string of alphanumeric characters that are created when you first visit a website — It uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site.

Storing Personal Information

We are committed to ensuring that the personal information that resides in our systems is secure. To prevent unauthorised access or disclosure, we have put in place a range of suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If password access is required for certain parts of the website, it is your responsibility to keep your password confidential.

We endeavour to protect your personal data. However, transmission of data over the internet is not always secure and is done at your own risk.

Contact Us

If you have any questions about this Privacy Policy or our handling of the information you provide us, please email us at contact@casafix.co.uk.